Aussie Pet Wear

Shipping Policy

This policy explains how order processing, shipping, tracking and delivery issues are handled.

Last updated: 1 August 2026

1. Shipping Destinations

Available delivery destinations are shown at checkout. We currently focus on Australian delivery addresses. If an address or destination is not accepted at checkout, contact us before placing an order.

2. Order Processing

Orders are prepared after payment is confirmed. Processing times may vary during promotions, public holidays, product launches, pre-orders or unusually busy periods. Estimated dispatch information may be shown on the relevant product page or at checkout.

3. Shipping Charges

Available shipping methods and charges are displayed before you complete checkout. Charges may depend on the destination, parcel size, weight, order value and selected service.

4. Delivery Estimates

Delivery timeframes are estimates rather than guaranteed arrival dates. They may be affected by carrier operations, weather, destination, public holidays, peak periods and other circumstances outside our reasonable control.

If we become aware of a material delay, we will provide available information and an appropriate solution where required by law.

5. Tracking

Where tracking is available, tracking details will be sent to the email address used for the order. Tracking scans and updates are controlled by the carrier and may not appear immediately.

6. Delivery Address

You are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot promise that an address can be changed after an order enters processing or has been dispatched.

Additional carrier charges caused by an incorrect or incomplete address may be payable by the customer where permitted by law.

7. Authority to Leave and Safe Delivery

Some carriers may offer authority-to-leave or safe-place options. Selecting or using those options may affect how the carrier handles the parcel. Please choose a secure delivery location and review the carrier's terms.

8. Split Shipments and Pre-Orders

An order may be sent in more than one parcel where products are stored or become available separately. Pre-order or back-order products may have different dispatch estimates, which will be shown where applicable.

9. Lost, Delayed or Damaged Parcels

If tracking shows an unusual delay, a delivery you cannot locate, or a parcel arrives damaged, contact support@aussiepetwear.com.au with your order number and relevant photographs where applicable.

We may need to investigate with the carrier before finalising a solution. Nothing in this section limits your rights under the Australian Consumer Law.

10. Failure to Supply

We will not knowingly accept payment for products we know we cannot supply. If we cannot supply an order within the stated or a reasonable time, we will contact you and provide an appropriate solution, which may include a replacement or refund.

11. Contact

Shipping questions can be sent to support@aussiepetwear.com.au.