Aussie Pet Wear

Privacy Policy

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How we collect, use and look after your personal information.

What We Collect

• Contact and delivery details: your name, email address, phone number and addresses.
• Order details: what you buy, when, and your order history.
• Account details: if you create an account or sign in with Google, your login details (we never see your Google password).
• Messages: anything you send us through our contact form or by email.
• Website usage: information such as your device, browser and pages visited, collected through cookies and similar technologies.

We do not collect or store your card details – payments are handled by Stripe.

How We Use It

• to process, deliver and support your orders
• to respond to your questions and provide customer service
• to manage your account
• to send newsletters and offers, only if you've subscribed – you can unsubscribe at any time
• to improve our website, products and advertising
• to prevent fraud and meet our legal obligations

Who We Share It With

We only share your information with service providers who help us run our store, and only as needed:

• Stripe – payment processing
• Australia Post – delivery
• Email, website hosting and customer-support providers – to send emails, host our store and manage your enquiries
• Analytics and advertising providers such as Google and Meta – to understand how our website is used and to show relevant ads

Some of these providers may store information outside Australia, including in the United States and European Union. We never sell your personal information.

Cookies

Our website uses cookies to keep your cart and login working, remember your preferences and measure how the site is used. You can block or delete cookies in your browser settings, although some parts of the site may not work properly without them.

Keeping It Secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including secure (HTTPS) connections and restricted access to our systems.

Access and Correction

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by contacting support@aussiepetwear.com.au. Signed-in customers can also update their details in My Account.

Complaints

If you have a concern about how we've handled your information, please contact us first and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated: September 2026