Aussie Pet Wear

Privacy Policy

This policy explains how Aussie Pet Wear handles personal information when you visit our website, place an order or contact us.

Last updated: 1 August 2026

1. About This Policy

This Privacy Policy explains how Aussie Pet Wear collects, holds, uses and discloses personal information. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we will handle personal information consistently with those requirements.

2. Information We May Collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and delivery or billing address.
• Order, payment-status, refund, return and customer-service information.
• Account details and preferences.
• Messages, reviews, photographs or other information you submit.
• Marketing preferences and communications history.
• Technical information such as IP address, browser, device, cookies and website activity.
• Payment information processed by our payment providers. We generally do not receive or store full card details.

3. How We Collect Information

We may collect information directly from you when you create an account, place an order, contact us, subscribe to marketing, submit a review or use our website. We may also receive information from payment providers, delivery carriers, website service providers and other parties involved in completing your request.

4. Why We Use Personal Information

We may use personal information to:

• Process payments, orders, deliveries, returns and refunds.
• Provide customer support and respond to enquiries or complaints.
• Create and manage customer accounts.
• Communicate service messages, order updates and policy changes.
• Send marketing where you have consented or where otherwise permitted by law.
• Operate, secure, troubleshoot and improve our website and services.
• Detect fraud, misuse or security incidents.
• Meet legal, accounting, tax and regulatory obligations.

5. Cookies and Analytics

Our website may use cookies and similar technologies for essential website functions, shopping-cart operation, preferences, security, analytics and marketing. You can manage cookies through your browser and, where available, our cookie settings. Disabling some cookies may affect website functions.

6. Who We May Share Information With

We may disclose relevant information to service providers that help operate our business, including:

• Payment and fraud-prevention providers.
• Delivery, logistics and fulfilment providers.
• Website hosting, ecommerce, security and technical-support providers.
• Email, customer-support, analytics and marketing providers.
• Professional advisers, insurers, regulators, courts or authorities where reasonably necessary or required by law.
• A purchaser or successor if our business or assets are reorganised or transferred, subject to applicable law.

We do not sell personal information as a standalone commercial product.

7. Overseas Processing

Some service providers may store or process information outside Australia. The countries involved can change as providers update their systems. Where required, we take reasonable steps in relation to overseas disclosures and encourage you to review the privacy information of relevant providers.

8. Security and Retention

We use reasonable administrative, technical and organisational safeguards to protect personal information. No internet transmission or storage system is completely secure. We retain information only for as long as reasonably needed for the purposes described in this policy, legal obligations, dispute resolution and record keeping.

9. Access and Correction

You may request access to personal information we hold about you or ask us to correct inaccurate information by emailing support@aussiepetwear.com.au. We may need to verify your identity before responding.

10. Marketing Communications

You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us. You may still receive transactional or service communications relating to orders, accounts, security or legal matters.

11. Privacy Complaints

To make a privacy complaint, email support@aussiepetwear.com.au with enough detail for us to understand the issue. We will review the complaint and respond within a reasonable time. If you are not satisfied and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner.

12. Changes to This Policy

We may update this Privacy Policy when our practices, providers or legal obligations change. The current version will be published on this website with its last-updated date.

13. Contact

Privacy enquiries can be sent to support@aussiepetwear.com.au.