Aussie Pet Wear

Returns & Refunds

---

Not quite right? We'll help you sort it out.

Change of Mind

If you change your mind or chose the wrong size, you can return items within 30 days of delivery for an exchange or refund, as long as they are:

• unused, unwashed and not worn by your pet (trying the fit briefly is fine)
• in their original condition and packaging, with tags attached

Change-of-mind return postage is paid by you. We recommend a tracked service, as we can't be responsible for returns lost in the post. For hygiene reasons, we can't accept change-of-mind returns on grooming items or anything that has been used.

Faulty or Incorrect Items

If an item arrives faulty, damaged or not as described, contact us within a reasonable time with photos, and we'll arrange a repair, replacement or refund, and cover the return postage.

How to Return an Item

• Contact us first at support@aussiepetwear.com.au with your order number and the item you'd like to return.
• We'll send the return address and any instructions.
• Pack the item securely and include your order number.
• Once it arrives, we'll inspect it and process your exchange or refund within 5 business days.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Last updated: September 2026