Aussie Pet Wear
Return Policy
This policy explains change-of-mind returns, sizing returns and how to send an eligible item back.
Last updated: 1 August 2026
1. Change-of-Mind Returns
We offer change-of-mind returns requested within 30 days after delivery, subject to the conditions below. This voluntary policy is separate from your rights for faulty or non-compliant goods under the Australian Consumer Law.
2. Return Condition
To qualify for a change-of-mind return, the item must be:
- Unused, unworn and unwashed.
- Clean, free from pet hair, odour, stains and damage.
- Returned with original tags and packaging where reasonably possible.
- Accompanied by proof of purchase.
- Suitable for resale, except where the item is being returned because of a fault or other consumer-guarantee issue.
3. Sizing Returns and Exchanges
Please check the product measurements and measure your pet before ordering. Eligible sizing returns are treated as change-of-mind returns unless the product was incorrectly described, labelled or supplied.
An exchange depends on stock availability. Where a direct exchange is unavailable, we may process an approved refund so you can place a new order.
4. Items Excluded From Change-of-Mind Returns
Unless faulty or otherwise covered by the Australian Consumer Law, change-of-mind returns may not be available for:
- Personalised, customised or made-to-order products.
- Gift cards.
- Hygiene-sealed products after the seal has been opened.
- Products marked final sale where the exclusion was clearly disclosed before purchase.
These exclusions never remove rights for goods that fail to meet a consumer guarantee.
5. Starting a Return
Before sending an item, email support@aussiepetwear.com.au with your order number, the item being returned and the reason for return.
We will provide return instructions. Items sent without enough identifying information may take longer to process.
6. Return Shipping
For an eligible change-of-mind return, the customer is responsible for return shipping and the risk of the parcel until delivery to the nominated return location. We recommend using a tracked service.
For faulty or non-compliant goods, return costs are handled in accordance with our Refund Policy and applicable law.
7. Inspection
Returned items are inspected after arrival. If a change-of-mind item does not meet the return conditions, we may refuse the voluntary return and contact you about available options. This does not affect statutory rights for faulty goods.
8. Refunds Following a Return
Approved refunds are processed under our Refund Policy. Original delivery charges for change-of-mind returns are generally not refunded unless stated otherwise or required by law.
9. Faulty, Unsafe or Incorrect Items
Do not rely on the 30-day change-of-mind period for a faulty, unsafe, misdescribed or incorrectly supplied product. Contact us as soon as practical so we can assess the issue under the Australian Consumer Law. Consumer-guarantee rights do not have a fixed 30-day expiry.
10. Contact
Return requests can be sent to support@aussiepetwear.com.au.